Refund Policy
Last updated: February 2026
Due to the nature of laboratory research products, all sales are generally final.
Exceptions
Refunds or replacements will only be considered in the following cases:
- Damaged products upon delivery
- Incorrect items received
Reporting Issues
Any issues must be reported within 48 hours of delivery, along with photographic evidence.
Non-Refundable Cases
Refunds will not be issued for products that have been opened, used, or mishandled.
Processing
Approved refunds will be processed to the original payment method within a reasonable timeframe.